Hosting Beginner Guide:BILLmanager: Gateways

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ISPmanager

In ISPmanager we'll create 3 mailboxes to manage email from the billing system.

Add 2 incoming gateways: sales@thecompany.com and support@thecompany.com, and one outgoing - bill@thecompany.com

Create an "Email domain"

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Enable DKIM for domain to sign our emails. This will prevent email from putting into the SPAM folder.

Go to "Mailboxes", and create 3 mailboxes for thecompany.com: bill, sales and support

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Remember passwords for those mailboxes.

BILLmanager

BILLmanager allows you to receive tickets via email. In this case a client doesn't need to log in to his Client area, and can send emails to support staff.

Navigate to "Email gateways" and click Add

Hosting Beginner Guide bill8.png

Select "External mail server"

Hosting Beginner Guide bill9.png

Add a gateway to receive emails to your Sales department

ОHosting Beginner Guide bill11.png
  • Use for - Incoming email
  • Department - Sales department
  • Send to Abuse - no
  • Email - sales@thecompany.com
  • Server IP - 185.60.134.117
  • Protocol - IMAP
  • Port - 993
  • Username - sales@thecompany.com
  • Password - пароль
  • Encoding - SSL

Create a similar gateway for your Support department support@thecompany.com

Configure the "Outgoing" gateway to enable BILLmanager to send notifications. You can configure only one gateway

  • Use for - Outgoing emails
  • Email - bill@thecompany.com
  • Server IP - 185.60.134.117
  • Port - 25
  • Username - bill@thecompany.com
  • Password - password
  • Encoding - TLS