Live chat
| Category path: | BILLmanager -> Integration |
| BILLmanager Corporate -> Integration | |
| Online Chat |
Contents
Installation
In order to install a chat, navigate to "Integrations" --> "Modules"
After you have installed the chat, you will need to add SSL certificates. Thee chat is running via https.
You can also configure departments at this step, see the information below.
Chat configuration
To start using the chat, you will need to configure a list of departments who will be able to work in chat, as well as list of staff members from those departments.
Departments
In order to configure departments, navigate to the Providers module -->
1. Available departments - a list of all departments, for which the chat is available. It also includes incoming departments.
2. Incoming departments - a list of departments that receive chats from clients. Then, a staff member can forward the chat to one of the available departments.
Staff members
You should grant access to chat to every staff member from department.
Click the icon to grant access to chat.
Adding live chat to your web-site
In order to add a live chat to your web-site, add the following js-script into the page code:
<script type="text/javascript" src="https://BILLURL:3002/js/index.js"></script> <script type="text/javascript"> if (window.billChat) { billChat.init({ project: PROJECT_ID, lang: 'ru', backgroundColor: '#99c21c', borderColor: '#CCC', baseUrl: 'https://BILLURL:3002/' }); } </script>
- BILLURL - URL of the billing panel or server where chat is located.
- PROJECT_ID - project id in the billing panel (for BILLmanager Standard and Advanced it is always 1)
- lang - client's interface language, e.g. en
- backgroundColor - background color of client's interface.
- borderColor - border color of client's interface.
Chat configuration file
The configuration file is located in /usr/local/mgr5/etc/billmgr.conf.d/chat.conf
ChatDbHost localhost
ChatDbUser chat
ChatDbPassword NfutsDB9Qq
ChatDbName chat
ChatDbConnectionLimit 100
path ChatSslKey ../sslcert/chat.key
path ChatSslCert ../sslcert/chat.crt
ChatSecret aqSL2VNvZM
ChatPort 3002
ChatUrl https://cent7:3002
ChatEmployeeName chatemployee
ChatEmployeePassword k9lxkHeMs2
Parameters:
- ChatDb* - chat database configuration
- path ChatSsl* - relative paths to files of SSL certificates
- ChatPort - port number
- ChatUrl - chat server URL
- ChatEmployee* - staff member, which synchronizes chat history with the billing panel, and creates incoming messages from client.
Restart the billing panel to apply the changes:
killall core
Restarting chat server
Execute the following command in order to restart the chat server:
systemctl restart billchat.service
Logs
Uset the command to view logs:
journalctl -u billchat
To view logs in real time, specify -f:
journalctl -u billchat -f
General scheme
